Job description
At NovaWave Commerce, we empower entrepreneurs through premium dropshipping solutions. We are seeking a proactive Dropshipping Operations Manager to optimize supplier partnerships, streamline order fulfillment, and scale profitable product assortments across our multi-channel platform.
In this role you will bridge procurement, logistics, and marketing to drive high-velocity sales with excellent margins. We offer a remote-friendly environment, competitive compensation, comprehensive benefits, and a growth-focused culture.
Responsibility
- Develop and manage dropshipping supplier relationships, negotiate terms, monitor performance, and ensure product quality and compliance.
- Research and source winning products with attractive margins, validate demand, and build a scalable catalog.
- Optimize product listings and pricing across Shopify and other channels to maximize conversions.
- Oversee order fulfillment, returns, and customer service SLAs to maintain a high NPS.
- Analyze supplier and logistics data to drive improvements in shipping times, defect rates, and cost per order.
- Implement scalable SOPs for supplier onboarding, product launches, and inventory synchronization.
- Collaborate with marketing and ads teams to align product strategy with campaigns and promotions.
- Monitor regulatory and safety requirements and mitigate risk in product selection and shipping.
Qualification
- Bachelor’s degree in Business, E-commerce, Marketing, or a related field, or equivalent professional experience.
- 3+ years in dropshipping or e-commerce operations, with hands-on experience using Shopify, Oberlo, AliExpress, CJ Dropshipping, or similar platforms.
- Strong vendor management and negotiation skills with a track record of securing favorable terms.
- Data-driven mindset with proficiency in Excel/Google Sheets; comfort with basic analytics and reporting.
- Familiarity with product research tools and market trends to evaluate demand and margins.
- Excellent communication and collaboration skills; experience working with cross-functional teams.
- Project management ability, organized, and capable of multitasking across multiple suppliers.
- Remote-friendly, self-motivated, and proactive problem-solver with a growth mindset.