Job description
Join our fast-growing e-commerce team as a Dropshipping Operations Manager. You will own the end-to-end dropshipping lifecycle—from supplier onboarding to order fulfillment and optimization. This role demands strategic thinking, hands-on execution, and a data-driven mindset to scale revenue while protecting margins.
At NovaCommerce Labs, you will collaborate with sourcing, marketing, and customer experience to build scalable, automated processes that reduce friction and increase profitability.
Responsibility
- Onboard and manage a diverse network of suppliers and vetted manufacturers for dropship operations.
- Define and optimize product sourcing strategies to secure margins and quality.
- Develop and maintain scalable order fulfillment workflows with automation tools and dashboards.
- Analyze performance metrics (CAC, LTV, gross margin) and implement data-driven improvements.
- Collaborate with marketing and merchandising teams to optimize product listings and pricing.
- Lead process documentation, SOPs, and cross-functional training to ensure consistency.
- Manage risk and compliance, including order accuracy, shipping times, and returns.
Qualification
- Bachelor’s degree in Business, Marketing, Supply Chain, or related field (or equivalent experience).
- 3+ years in e-commerce, dropshipping, or supply chain roles with demonstrated impact.
- Strong vendor management and supplier onboarding experience.
- Proficiency with Shopify, WooCommerce, or other major platforms; automation tools (Zapier, Integromat, etc.) a plus.
- Data-driven mindset with strong Excel/Sheets skills; experience with analytics tools (Google Analytics, Looker, or similar).
- Excellent written and verbal communication; project management and cross-functional collaboration skills.
- Ability to work independently in a fast-paced, remote-friendly environment and manage multiple priorities.