Job description
Join NovaCart Labs as a Dropshipping Operations Specialist in Los Angeles. This role focuses on building reliable supplier networks, optimizing product listings, and delivering exceptional order fulfillment to fuel scalable growth. You will collaborate with cross-functional teams and leverage data to drive profitability.
We offer a competitive compensation package, generous benefits, and a fast-paced environment where your ideas translate into real results.
Responsibility
- Own end-to-end dropshipping operations from supplier onboarding to order fulfillment and returns.
- Identify, evaluate, and onboard reliable suppliers to ensure product quality and stock availability.
- Manage product research, listing optimization, pricing, and margin analysis across channels (Shopify, marketplaces).
- Collaborate with product and marketing teams to align product launches with demand signals.
- Monitor performance metrics (fill rate, order accuracy, shipping times) and implement process improvements.
- Coordinate order processing, tracking, and issue resolution with suppliers and carriers.
- Maintain accurate product catalogs, SKU mapping, and supplier scorecards.
- Present insights and recommendations to leadership to scale the dropshipping program.
Qualification
- 3+ years of experience in e-commerce operations or dropshipping roles.
- Strong supplier management and negotiation skills.
- Proficient in Excel/Google Sheets; experience with data analysis and dashboards.
- Familiarity with Shopify, Oberlo, AliExpress, and product research tools.
- Excellent communication and project management abilities; detail-oriented and deadline-driven.
- Knowledge of international shipping, customs, and returns processes.
- Ability to thrive in a fast-paced, remote-friendly environment; strong problem-solving skills.