Job description
The E-Commerce Supervisor plays a key role in overseeing customer support operations and providing guidance to Customer Service Representatives in delivering exceptional service across various online platforms.
Responsibility
- Manage and supervise a team of Customer Service Representatives
- Develop and implement customer support strategies and processes
- Monitor customer inquiries and ensure timely responses
- Analyze customer feedback to improve service quality
- Collaborate with cross-functional teams to enhance the overall customer experience
Qualification
- Bachelor's degree in Business Administration, Marketing, or a related field
- Proven experience in e-commerce customer support or related roles
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in using CRM software and online communication tools