Job description
Join Indigo, a leading provider of private education in Singapore, as an Enrolment Officer. In this customer-focused role, you will engage with prospective students and parents, present Indigo's unique value propositions, and guide families through the enrolment journey from inquiry to enrollment.
As part of the admissions team, you will conduct discovery conversations, arrange trial classes, and coordinate information sessions that showcase Indigo programs. You will build strong relationships, respond promptly to inquiries, and leverage CRM tools to track leads, follow up, and optimize the enrolment funnel.
We are looking for a motivated, target-driven communicator who excels in a fast-paced, service-oriented environment. You will collaborate with marketing and academic teams to align outreach with program offerings, ensuring an exceptional customer experience that converts interest into confirmed enrollments. If you are passionate about education and have a knack for persuasive, ethical enrollment practices, you will thrive in this role.
Indigo offers a competitive salary, performance-based incentives, comprehensive onboarding, ongoing training, and opportunities for professional growth within a dynamic, supportive team that values integrity and service excellence.
Additional responsibilities include guiding families through program selection, explaining curriculum benefits, and coordinating trial classes to demonstrate Indigo's teaching quality. You will utilize data-driven outreach, track progress in our CRM, and provide weekly enrollment forecasts to management.
This role offers exposure to all facets of private education admissions, from initial inquiry to enrollment day. You will cultivate a professional, empathetic presence across channels, including phone, email, and campus visits, ensuring inquiries are converted into satisfied enrollees.
Responsibility
- Build relationships with prospective students and parents, conducting discovery conversations to understand goals and needs.
- Arrange and coordinate trial classes, information sessions, and campus tours to showcase Indigo programs.
- Guide families through the enrollment journey from inquiry to enrollment, including application support and document handling.
- Meet or exceed monthly enrollment targets while maintaining high-quality student fit and program readiness.
- Maintain accurate lead data in the CRM, track interactions, and perform timely follow-ups to nurture prospects.
- Collaborate with marketing and academic teams to present compelling selling propositions and align outreach with program offerings.
- Deliver excellent customer service, respond promptly to inquiries, and provide a positive enrollment experience for all families.
Qualification
- Diploma or degree in relevant field; experience in education admissions or sales is preferred.
- Excellent communication and interpersonal skills with the ability to build rapport quickly.
- Proven track record of meeting enrollment targets or sales goals in a similar environment.
- Proficient with CRM systems and data entry; strong administrative skills.
- Ability to work in Singapore, with flexible schedule to accommodate parent meetings and events.
- Strong organizational and time management skills; attention to detail.
- Customer-centric mindset with problem-solving abilities and professional integrity.