Job description
Country Funders Finance Corporation is seeking a motivated Field Representative to join our collections operations in the Novaliches area of Metro Manila. In this role, you will be the frontline ambassador for responsible debt recovery, conducting on-site visits to delinquent accounts, evaluating payment options, and negotiating arrangements that protect the interests of both clients and the company. You will collaborate with the collections team to meet monthly targets while maintaining a respectful, compliant approach that reflects our commitment to ethical collections practices. The ideal candidate is driven, reliable, and comfortable navigating diverse client situations in a fast-paced financial services environment. This is more than debt collection—it's about delivering customer-centric financial solutions and helping clients regain control of their finances.
As a Field Representative, you will be empowered to make decisions in the field, document progress clearly, and report outcomes to your supervisor. You should possess a valid driver’s license or reliable transportation to travel within the service area, strong communication skills, and a problem-solving mindset. The role offers a stable monthly salary, opportunities for performance-based incentives, and clear paths to professional development in debt recovery, risk management, and customer service. You will also collaborate with legal and operations teams to ensure compliance with applicable laws and company policies while upholding high ethical standards.
Join our team and contribute to a values-driven organization that prioritizes professional growth, teamwork, and customer respect. If you are organized, proactive, and customer-focused, we want to hear from you.
Responsibility
- Conduct field visits to delinquent accounts, establish contact, and verify account status
- Communicate clearly with clients to explain payment options, negotiate settlements, and secure commitments to pay
- Document all interactions and update case files in the company system with accuracy and timeliness
- Coordinate with internal teams to arrange feasible repayment plans and monitor compliance
- Locate and arrange repossession of assets when permitted by policy and law, while protecting the client's rights
- Track progress toward monthly recovery targets and provide timely reports to the supervisor
- Maintain a professional, compliant, and respectful presence during all field activities
Qualification
- High school diploma or equivalent; college degree is a plus
- Proven experience in field collection, debt recovery, or a related role
- Strong negotiation, interpersonal, and communication skills
- Ability to work independently, manage time effectively, and stay organized in the field
- Reliable transportation and valid driver's license; willingness to travel within the service area
- Basic computer literacy and ability to document activities using standard software