Job description
Embark on a dynamic career as Field Representative with Country Funders Finance Corporation in Makati. This frontline role focuses on debt collection and asset repossession through strategic field visits, combining people skills with problem-solving to help clients regain financial stability while protecting the company’s assets. You will be responsible for engaging delinquent borrowers, negotiating feasible repayment plans, and coordinating asset recovery where appropriate and legally permissible. The position offers a clear path to develop expertise in collections, risk management, and field operations within a supportive, compliance-driven environment.
As part of our dedicated team, you will use a mix of outreach, documentation, and collaboration with internal departments to maximize recoveries and minimize write-offs. You will maintain a detailed activity log in our CRM, report progress to supervisors, and implement best practices for customer service, safety, and legal compliance. We value initiative, resilience, and a professional demeanor, as you navigate challenging conversations and travel to various sites around Metro Manila. This role is ideal for proactive individuals who thrive in a fast-paced setting and are motivated by measurable results and clear performance goals.
We offer opportunities for training, career advancement, and the chance to make a tangible impact in the finance sector while developing key skills in negotiation, compliance, and field operations.
Responsibility
- Conduct on-site field visits to locate and recover delinquent assets and collect outstanding payments, while adhering to legal and safety standards.
- Negotiate payment arrangements and settlements with debtors, documenting all interactions in the CRM for transparency and compliance.
- Coordinate repossession of assets where legally permissible, collaborating with internal teams and external partners.
- Maintain accurate records of collections activities, visit outcomes, and status updates; generate daily and weekly reports for management.
- Verify debtor information, update account statuses, and escalate complex cases to senior collectors or legal counsel as needed.
- Build professional rapport with clients to improve repayment likelihood and reduce future delinquencies through proactive outreach.
- Ensure compliance with regulatory requirements, protect company assets, and uphold ethical standards during all field operations.
Qualification
- High school diploma or equivalent; bachelor's degree is a plus.
- Prior experience in field collection, debt recovery, or asset repossession is preferred.
- Strong communication, negotiation, and interpersonal skills with the ability to handle difficult conversations professionally.
- Valid driver's license with a clean driving record; comfortable driving to various sites across Metro Manila.
- Proficiency in using basic CRM systems, data entry, and Microsoft Office; ability to maintain accurate records.
- Knowledge of local debt collection laws, regulations, and safety practices.
- Resilience, perseverance, and the ability to work independently with minimal supervision.