Job description
Join our dynamic gym as a Fitness Consultant and become a trusted partner in our members' wellness journey. In this role, you will greet prospective members, assess fitness goals, present tailored programs, and guide them through our membership options. You will be the friendly face at the front desk, delivering exceptional service while promoting healthy lifestyle choices. This is a fantastic chance to develop sales, coaching, and customer relationship skills in a high-energy environment and to help people start or sustain their fitness routines.
As a Fitness Consultant, you will collaborate with trainers and sales teams to understand member needs, explain program features, and close memberships by aligning benefits with client goals. You will monitor member progress, conduct on-floor demonstrations, and create personalized experiences that drive engagement. Our gym values continuous learning, so you will have access to ongoing product training, fitness certifications, and opportunities for career advancement within wellness programs and leadership tracks.
We are looking for energetic, communicative professionals who can build rapport quickly, handle busy periods with professionalism, and uphold our brand standards. If you are passionate about fitness, enjoy helping others achieve their objectives, and thrive in a team-focused culture, you will fit right in. This full-time role includes a competitive salary, benefits, and room to grow with us.
Responsibility
- Warmly greet guests and prospective members, creating a welcoming first impression
- Conduct basic fitness needs assessments and collect member information
- Present membership options and promotions tailored to individual goals
- Close memberships and process sign-ups accurately in the system
- Offer program orientations and guide new members through their fitness journey
- Provide on-the-floor support during peak hours and answer member inquiries
- Maintain a clean, safe, and energetic gym environment and uphold brand standards
- Collaborate with trainers and sales teams to drive member engagement and retention
Qualification
- 1+ year of customer service or sales experience, preferably in fitness or hospitality
- Strong communication and interpersonal skills in Indonesian and English
- Knowledge of basic fitness principles and wellness programs
- Ability to assess needs and translate them into suitable membership options
- Results-driven with a track record of meeting or exceeding targets
- Positive attitude, high energy, and a professional appearance
- Flexibility to work evenings, weekends, and holidays as required
- Basic computer skills and comfort using gym management software