Job description
Levi Kuliner Management is seeking a motivated Jr. Key Account Officer to join our administrative and operations team in Jakarta. This entry-level role is designed for recent graduates or early-career professionals who want to build a foundation in key account management within the vibrant Indonesian culinary industry.
As a Jr. Key Account Officer, you will provide critical administrative and operational support to our account managers, coordinate order processing, monitor deliveries, and ensure client data accuracy. You will act as a bridge between clients and internal teams to ensure smooth, on-time execution and exceptional client experience.
Responsibilities span onboarding new accounts, preparing proposals and documentation, updating CRM records, tracking orders, coordinating shipments, scheduling meetings, and assisting with reporting. You will also handle routine inquiries, resolve simple client issues, and contribute to process improvements that boost efficiency and accuracy.
Key qualifications include strong organizational skills, keen attention to detail, good communication in Indonesian and English, proficiency with MS Office or Google Workspace, and a proactive, team-oriented mindset. This is a full-time opportunity for a driven individual who wants to grow into a junior account management or operations role within a dynamic food service company in Jakarta.
Responsibility
- Coordinate onboarding and setup for new accounts, ensuring data accuracy and completeness.
- Assist with order processing, invoice support, and delivery coordination.
- Maintain and update customer records in the CRM system; ensure data integrity.
- Prepare client proposals, quotes, and documentation for internal review.
- Schedule and coordinate meetings between clients and internal teams; manage calendars.
- Monitor key performance indicators and prepare routine reports for account managers.
- Provide frontline support to clients; resolve routine inquiries and escalate complex issues.
- Collaborate cross-functionally with sales, operations, and logistics to ensure timely execution.
Qualification
- Diploma or bachelor's degree in business, administration, or related field.
- 1-2 years of administrative or customer support experience; internship acceptable.
- Strong organizational and time-management skills; detail-oriented.
- Excellent written and verbal communication in Indonesian; English is a plus.
- Proficient in MS Office and Google Workspace; basic CRM or ERP exposure is a plus.
- Proactive, flexible, and able to work in a fast-paced environment.
- Team player with a customer-service mindset and problem-solving skills.