Job description
Join VA Masters as a Locksmith Service Dispatcher in Escalante City, Negros Occidental. This pivotal role ensures every locksmith service request is handled quickly, accurately, and with outstanding customer care. As the dispatcher, you will triage incoming requests, coordinate skilled technicians, and manage schedules to deliver timely, quality service — every time.
Responsibilities include accepting calls and digital inquiries, assessing urgency, and assigning the right technician based on location, availability, and expertise. You will monitor route progress, provide customers with clear ETAs, and proactively communicate any schedule changes. Our dispatch team plays a key role in maintaining service records, tracking work orders, and ensuring safety and compliance with local regulations. You’ll collaborate with on-call staff during emergencies, coordinate with clients to verify completed work, and follow up to ensure customer satisfaction. If you thrive in a fast-paced environment, love problem solving, and care about security and service excellence, this is the role for you. We provide training, growth opportunities, and a supportive environment where your contributions are recognized.
We offer a supportive team, opportunities for growth, and a chance to impact a growing service operation. Apply now to join VA Masters, where reliability, professionalism, and customer trust come first.
Responsibility
- Receive and triage service requests from customers via phone, email, and digital channels, ensuring accurate data capture and prioritization.
- Dispatch qualified locksmith technicians to service locations, optimizing routes for speed and efficiency.
- Monitor technician progress, update ETAs, and communicate status to customers throughout the service window.
- Coordinate with on-call teams for emergency dispatches and after-hours coverage.
- Maintain precise work orders, service tickets, and customer records in the dispatch system.
- Collaborate with the customer service and sales teams to upsell maintenance plans or additional security services when appropriate.
- Ensure compliance with safety protocols and local regulations, and report any issues promptly.
Qualification
- Proven experience in dispatch, call center, or field service coordination, preferably in locksmith or security services.
- Strong organizational and multitasking abilities with a keen attention to detail.
- Excellent verbal and written communication skills; customer-focused and solution-oriented.
- Proficiency with dispatch software, CRM tools, and mobile devices; basic computer literacy.
- Ability to work under pressure, manage competing priorities, and meet tight deadlines.
- Knowledge of routing, logistics optimization, and on-time performance metrics.
- Flexible to work various shifts, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent; technical training or security certifications are a plus.