Job description
Vantage Automotive is a respected provider of automotive service and repair in Queenstown, delivering exceptional vehicle care and customer satisfaction. We are seeking a Senior Executive, Technical/Training/Warranty, to guide technical strategy, lead training programs, and oversee warranty processes across our workshop operations. This senior, hands-on role combines leadership, technical expertise, and program management to ensure our technicians and service teams consistently meet OEM standards.
As the Senior Executive, you will partner with service managers to design and deliver formal training curricula, certifications, and on-the-job coaching. You will analyze service data, warranty trends, and field observations to drive continuous improvement in repair procedures, parts usage, and diagnostic accuracy. You will own the warranty lifecycle, ensuring timely submissions, accurate documentation, compliant reporting, and favorable outcomes for the business while maintaining excellent customer satisfaction.
To succeed, you should bring a strong technical background in modern automotive systems, experience leading technical teams, and a passion for training and quality. Excellent communication, stakeholder management, and project leadership skills are essential in our fast-paced environment.
Join us to influence the next generation of automotive technicians, elevate service quality, and partner with OEMs to maintain best-in-class service standards in the Queenstown region. We offer a collaborative culture, ongoing professional development, and the opportunity to work with cutting-edge diagnostic tools and processes.
Responsibility
- Lead the design, development, and delivery of technical training programs for technicians and service advisors, aligned with OEM standards and manufacturer bulletins.
- Oversee warranty operations, including submission timelines, claim accuracy, auditing, and proactive resolution of warranty issues with manufacturers.
- Analyze service data and warranty trends to identify root causes and drive continuous improvement in repair processes, parts usage, and first-time fix rates.
- Partner with workshop leadership to establish performance metrics, standard operating procedures, and quality assurance programs.
- Mentor and coach technicians, facilitate certification programs, and manage career progression plans for critical roles within the service team.
- Collaborate with OEMs and suppliers on technical bulletins, recalls, diagnostics, and advanced repair procedures.
- Ensure compliance with safety, quality, and environmental standards during all training activities and workshop operations.
Qualification
- Bachelor's degree in Automotive Engineering, Automotive Technology, or a closely related field; or equivalent hands-on experience with a proven track record.
- 5+ years in automotive service leadership, technical training, or warranty management, with demonstrated program delivery.
- Strong knowledge of modern vehicle systems, diagnostics, OEM repair procedures, service bulletins, and recalls.
- Proven experience designing and delivering engaging technical training programs for technicians and service staff.
- Excellent analytical skills with the ability to interpret service data, warranty reports, and performance metrics.
- Outstanding communication, collaboration, and stakeholder management across cross-functional teams and external partners.
- Proficiency with warranty administration systems, service software, and parts catalogs; a passion for continuous improvement and quality.