Job description
MIXUE is a leading global tea brand with a mission to provide affordable high-quality drinks and exceptional customer service. With over 40,000 stores worldwide, we are dedicated to creating a positive impact in the beverage industry.
Responsibility
- Create engaging and informative training programs for front-line staff in the food and beverage industry.
- Conduct on-site training sessions to ensure staff are equipped with the necessary skills and knowledge.
- Monitor and evaluate the effectiveness of training programs to drive continuous improvement.
- Provide ongoing support to employees to enhance their performance and customer service abilities.
- Collaborate with management to identify training needs and develop tailored solutions.
Qualification
- Prior experience in the food and beverage industry, particularly in a training or leadership role.
- Strong communication and interpersonal skills to effectively educate and motivate staff.
- Ability to adapt training techniques to suit different learning styles and personalities.
- Passion for delivering exceptional customer service and ensuring consistent quality standards.
- Proficiency in Microsoft Office and other training software/tools.