Job description
We are a fast-growing online retailer seeking a results-driven Online Store Manager to oversee day-to-day operations across our e-commerce platforms. You will partner with marketing, supply chain, and customer service to optimize storefront performance, improve conversion rates, and ensure stellar customer experiences. The ideal candidate has hands-on experience with Shopify or WooCommerce, inventory management, analytics, and a passion for scaling online sales.
Responsibility
- Oversee daily store operations across platforms (Shopify, WooCommerce) ensuring accuracy and uptime.
- Manage product catalog, pricing, promotions, and real-time inventory to maximize profitability.
- Analyze key performance metrics (conversion rate, AOV, ROAS) and lead optimization experiments.
- Collaborate with Marketing to plan launches, campaigns, SEO, CRO initiatives, and content strategy.
- Coordinate with fulfillment and supply chain to ensure timely delivery and efficient returns.
- Maintain catalog governance, data cleanliness, and QA across all listings.
- Lead customer service workflows to sustain NPS targets and high customer satisfaction.
- Evaluate apps, integrations, and vendor relationships to scale store capabilities.
Qualification
- 3+ years in online store management, e-commerce operations, or related roles.
- Proficiency with Shopify or WooCommerce; strong experience with analytics tools (GA4, Looker, etc.).
- Solid understanding of SEO, CRO, merchandising, and pricing strategies.
- Hands-on experience with inventory management, order fulfillment, and returns.
- Data-driven with the ability to translate metrics into actionable improvements.
- Excellent communication and cross-functional collaboration skills.
- Bachelor's degree or equivalent experience in business, marketing, or a related field.