Job description
We are seeking a results-driven Online Store Manager to own the end-to-end operation of our growing e-commerce brand. Based in San Francisco, CA, this role blends strategic direction with hands-on execution to maximize revenue, customer satisfaction, and operational efficiency.
As the cornerstone of our online storefronts, you will collaborate with merchandising, marketing, and logistics teams to deliver an exceptional shopping experience across platforms including Shopify, WooCommerce, and marketplaces.
Key focus areas include conversion rate optimization, inventory governance, order fulfillment excellence, and data-driven decision-making to scale our online presence.
Responsibility
- Own and optimize the end-to-end e-commerce operations across Shopify, Amazon, and other channels to drive revenue growth.
- Manage product catalog, pricing, promotions, and on-site merchandising to maximize average order value and conversion.
- Oversee inventory planning, supplier coordination, and fulfillment partnerships to minimize stockouts and delays.
- Monitor performance with analytics, dashboards, and A/B testing; translate insights into actionable improvements.
- Collaborate with Marketing and Content teams to optimize product pages and SEO for conversions.
- Implement and enforce operational processes for returns, refunds, and customer service to ensure an outstanding customer experience.
- Ensure compliance with platform policies, data privacy, and product data quality across channels.
Qualification
- Bachelor's degree in business, marketing, supply chain, or related field; or 3+ years of hands-on e-commerce experience.
- Proven track record managing Shopify (or equivalent) stores with experience in product listing, pricing, and promotions.
- Strong understanding of inventory management, order fulfillment, and logistics coordination.
- Data-driven mindset with proficiency in analytics tools (Google Analytics, Shopify Analytics, Excel, or SQL basics).
- Experience with marketplaces (Amazon, Walmart, eBay, etc.) and multi-channel operations.
- Excellent communication, project management, and cross-functional collaboration skills.
- Ability to work independently, prioritize, and thrive in a fast-paced environment.