Job description
Join our team as an Outbound Account Management Specialist for our NZ Client. In this role, you will be responsible for high-quality customer outreach to strengthen relationships, increase revenue, and uphold the integrity of our customer records. This position offers the flexibility of working from home.
Responsibility
- Initiate and maintain proactive communication with clients
- Identify opportunities to upsell and cross-sell products/services
- Ensure timely resolution of customer inquiries and issues
- Collaborate with internal teams to optimize customer satisfaction
- Regularly update and maintain accurate customer records
Qualification
- Previous experience in account management or sales
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in CRM software and Microsoft Office Suite
- Excellent time management and organizational skills