Job description
Join Tesla's high-performance team as a Parts Advisor (Service) in Cyberjaya, Selangor! Elevate your career by contributing to the future of sustainable mobility. As a Parts Advisor, you will work at the forefront of electric vehicle innovation, ensuring our customers and service teams receive seamless support and quality service. Dive into a dynamic environment that values teamwork, growth, and the Tesla mission to accelerate the world's transition to sustainable energy.
If you are passionate about the automotive industry, customer-focused, and ready to create a brilliant future with Tesla, we want to hear from you!
Responsibility
- Provide exceptional customer service by assisting with parts inquiries and fulfilling orders for internal and external customers.
- Manage inventory levels, ensuring timely ordering, receipt, and organization of automotive parts and accessories.
- Coordinate with service technicians to supply required parts for repair and maintenance tasks efficiently.
- Process invoices, warranty claims, and returns in line with company policies and procedures.
- Maintain accurate records of parts transactions and ensure inventory accuracy in the system.
- Advise customers on the suitability and availability of parts, proactively identifying alternatives when necessary.
- Support inventory audits and assist in stocktaking activities as required.
- Contribute to ongoing process improvements in parts operations and support the overall success of the Tesla Service Center.
Qualification
- Previous experience in automotive parts advisory, retail, or a related technical support role is highly preferred.
- Strong knowledge of automotive parts and systems, ideally within an electric vehicle or premium automotive environment.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Tech-savvy with proficiency in inventory management software and MS Office applications.
- Detail-oriented, organized, and able to multitask in a fast-paced environment.
- Ability to work collaboratively as part of a team and independently when necessary.
- Fluency in English; Bahasa Malaysia proficiency is advantageous.
- Valid driver’s license is a plus.