Job description
Join Lumina Market Co., a premium retail brand renowned for elevated customer experiences. We’re seeking a dynamic Retail Experience Lead to elevate store performance at our flagship location in New York City. You’ll partner with teams to deliver exceptional service, drive sales, and mentor front-line associates.
As a key member of our retail leadership team, you will champion in-store experiences, curate product displays, and ensure operational excellence from opening to close. If you’re passionate about people, luxury retail, and data-informed decisions, this role is for you.
We offer a collaborative, growth-oriented environment with competitive compensation, comprehensive benefits, and ongoing training to help you thrive in a premium retail setting.
Responsibility
- Lead daily store operations to ensure a world-class customer experience from open to close.
- Coach, motivate, and develop a high-performing sales team; set clear performance expectations and accountability.
- Drive sales through product knowledge, upsell strategies, and loyalty program activation.
- Oversee visual merchandising and floor plan execution to maximize conversion and brand storytelling.
- Monitor stock levels, conduct cycle counts, and minimize shrink through proactive controls.
- Collaborate with marketing and regional leadership on promotions, events, and training initiatives.
- Analyze store performance metrics and prepare actionable insights for leadership reviews.
Qualification
- 3+ years of retail leadership experience, preferably in premium or fashion retail environments.
- Excellent communication, coaching, and interpersonal skills.
- Strong customer service orientation with conflict resolution and problem-solving abilities.
- Proven track record in visual merchandising and inventory management.
- Proficiency with POS systems, CRM tools, and data-driven decision making.
- Ability to work a flexible schedule, including weekends and evenings.
- Bachelor's degree preferred but not required; passion and relevant experience are valued.