Job description
Join Aurora Retail Group, a premier leader in omnichannel retail solutions. We are seeking a results-driven Retail Store Manager for our flagship store in New York City. This role blends operational excellence with an exceptional customer experience, leading a high-performance team to surpass sales targets and deliver memorable brand experiences.
In this role you will own the store’s P&L, inventory integrity, and daily customer interactions while mentoring a team of sales associates and specialists.
What we offer: competitive salary, performance bonuses, comprehensive benefits, and accelerated career growth in a fast-paced, customer-obsessed environment.
Responsibility
- Open and close the store with precision, manage cash handling and ensure accurate POS transactions.
- Lead, mentor, and schedule a diverse team of sales associates to deliver outstanding service.
- Drive sales performance by setting targets, coaching for conversion, and analyzing daily metrics.
- Oversee inventory control, merchandising, back-of-house operations, and shrink prevention.
- Deliver a premium customer experience, resolve complex issues, and escalate when needed.
- Collaborate with marketing and e-commerce teams to execute promotions and omnichannel initiatives.
- Ensure compliance with company policies, safety standards, and loss prevention procedures.
Qualification
- Bachelor's degree in business, retail, or a related field, or equivalent experience in retail leadership.
- 3+ years of retail management experience with a proven track record of achieving sales targets.
- Strong leadership, communication, and people development skills.
- Excellent customer service mindset with ability to handle escalations gracefully.
- Proficiency with POS systems, inventory management, and data-driven decision making.
- Experience with visual merchandising and inventory planning.
- Ability to work a flexible schedule, including weekends and holidays.