Job description
Join Lumina Retail Collective, a premium retail brand focused on elevated guest experiences. We are seeking a results-driven Retail Store Manager to lead our Los Angeles flagship, ensuring exceptional service, optimized operations, and strong commercial results. If you thrive in a fast-paced environment, mentor a diverse team, and champion merchandising standards, this is your next great career move.
In this role, you will combine leadership, analytics, and hands-on coaching to deliver a best-in-class store experience.
Responsibility
- Lead daily store operations to achieve sales targets while maintaining exceptional guest experiences.
- Manage opening and closing procedures, cash handling, and POS accuracy to minimize shrink and errors.
- Recruit, train, and develop a high-performing team; lead effective scheduling, coaching, and performance reviews.
- Ensure visual merchandising standards and in-store presentation align with brand guidelines and seasonal campaigns.
- Monitor inventory levels, conduct cycle counts, and collaborate with inventory teams to optimize stock availability.
- Analyze sales data and customer feedback to identify trends and implement action plans to drive growth.
- Deliver outstanding customer service, resolve escalations promptly, and foster lasting guest relationships.
Qualification
- Bachelor’s degree in Business, Retail Management, or equivalent experience.
- 3+ years of retail leadership or store management with a proven track record of meeting or exceeding targets.
- Exceptional communication, problem-solving, and coaching skills; comfortable giving feedback and leading by example.
- Strong customer service orientation and ability to handle difficult escalations with diplomacy.
- Proficiency with POS systems, inventory management, and merchandising software.
- Ability to analyze data, interpret insights, and translate them into actionable plans.
- Flexibility to work evenings, weekends, and holidays as required; bilingual in English and Spanish a plus.