Job description
Elitez Group is actively seeking a dedicated Sales Support and Administrative Professional to join our Jakarta team. In this role, you will bridge sales operations and client engagements, ensuring accurate data, timely responses, and smooth administrative workflows that keep the business running efficiently.
About the role
As a Sales Support / Business Administration Specialist, you will support the sales team by handling order processing, CRM updates, meeting coordination, and documentation. You will liaise with internal departments — from finance to logistics — to ensure orders are fulfilled on time and client expectations are met. This position offers exposure to the full sales cycle, opportunities to enhance process efficiency, and a clear path for career growth within a dynamic, client-focused organization.
We value proactive problem-solvers with excellent communication skills and a customer-first mindset. The ideal candidate is organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment. A solid foundation in office software and CRM systems will help you succeed and contribute to a collaborative team culture. Competitive compensation and opportunities for professional development are available for the right candidate.
Responsibility
- Serve as a primary support contact for the sales team, coordinating sales operations and ensuring accurate order processing.
- Maintain and update client records in the CRM, ensuring data integrity and timely follow-ups.
- Manage calendars, schedule client meetings, and prepare proposals and sales materials.
- Handle routine administrative tasks including document management, travel arrangements, and expense reporting.
- Coordinate with internal departments (finance, logistics, marketing) to ensure on-time delivery and clear status updates for clients.
- Monitor sales activities, pipeline status, and customer feedback; prepare regular reports for management.
- Assist with invoicing, payment tracking, and contract administration as needed.
- Support onboarding and ongoing relationship-building with new and existing clients.
Qualification
- Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent practical experience).
- 1-3 years of experience in sales support, administrative roles, or customer service; familiarity with CRM systems.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks concurrently.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace; excellent written and spoken communication.
- Excellent English communication with Bahasa Indonesia proficiency; professional demeanor when interfacing with clients.
- Problem-solving mindset, proactive attitude, and ability to work well in a collaborative team.
- Understanding of sales processes and the order-to-cash cycle is a plus.