Job description
Join GMP Group, a leading multinational company, as a Sales Support Executive in the West Region. This full-time role supports B2B sales operations, order processing, inventory coordination, and reporting for a global client base. You will collaborate with Sales, Finance, and Logistics teams to ensure accurate orders, on-time delivery, and superior customer experiences. The position is ideal for organized professionals who thrive in fast-paced settings and are seeking a long-term career in sales support.
In this role, you will handle end-to-end order processing, maintain accurate client data in the CRM, and contribute to revenue growth by ensuring customer inquiries are resolved promptly. You will leverage CRM tools, spreadsheets, and internal systems to manage data integrity and generate actionable insights. This role offers exposure to cross-functional collaboration within a dynamic MNC, with opportunities for professional growth and a competitive salary package. You will work closely with Sales, Logistics, and Finance teams to streamline operations and support decision-making with timely, accurate information.
What sets you up for success is meticulous attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. If you are motivated by delivering exceptional customer service and want to contribute to a high-performing sales team, we invite you to apply and grow with GMP Group.
Responsibility
- Process and verify sales orders from multiple channels, ensuring accuracy and timely entry into the CRM.
- Maintain and update customer records, product data, and order history to ensure data integrity.
- Coordinate order fulfillment and delivery scheduling with logistics to meet customer deadlines.
- Prepare and distribute regular sales reports, dashboards, and KPIs to support decision-making.
- Respond to customer inquiries with professional service, provide product availability, pricing, and lead times.
- Assist with invoicing, billing coordination, and liaison with Finance to resolve discrepancies.
- Collaborate with Sales, Finance, and Operations to resolve order issues, returns, and after-sales service requests.
Qualification
- 1-3 years of experience in sales support, order processing, or customer service.
- Proficiency with CRM software and MS Office (Excel, Word, PowerPoint).
- Strong written and verbal communication in English; additional languages are a plus.
- Excellent data entry skills and attention to detail; ability to manage multiple tasks.
- Good organizational and multitasking abilities with a proactive problem-solving mindset.
- Experience in a multinational or fast-paced environment is advantageous.
- Bachelor's degree in Business, Marketing, or a related field (preferred).