Job description
At CrisisGuard Global, we partner with global enterprises to build resilient operations, protect reputation, and shorten recovery time after disruption. We are seeking a Senior Crisis Management Lead to own and elevate our crisis programs across regions. This is a high-visibility, strategic role ideal for a seasoned practitioner who thrives in fast-paced environments and influences executive decision-making during critical moments.
What you’ll do:
- Lead enterprise-wide crisis planning, incident response, and escalation processes across geographies and functions.
- Develop, maintain, and refine crisis playbooks, communications strategies, and executive decision-making protocols.
- Coordinate with C-suite, PR, Legal, Compliance, Operations, and IT during crises to ensure coherent and timely responses.
- Facilitate incident command, prioritization, and resource allocation during high-severity events.
- Design and execute tabletop exercises, drills, and training programs to uplift organizational resilience.
- Identify vulnerabilities, perform risk assessments, and monitor emerging threats to inform proactive measures.
- Oversee business continuity and disaster recovery programs, ensuring regulatory alignment and audit readiness.
- Lead post-incident reviews, drive lessons learned, and implement continuous improvements across programs.
Responsibility
- Lead enterprise-wide crisis planning, incident response, and escalation processes across geographies and functions.
- Develop, maintain, and refine crisis playbooks, communications strategies, and executive decision-making protocols.
- Coordinate with C-suite, PR, Legal, Compliance, Operations, and IT during crises to ensure coherent and timely responses.
- Facilitate incident command, prioritization, and resource allocation during high-severity events.
- Design and execute tabletop exercises, drills, and training programs to uplift organizational resilience.
- Identify vulnerabilities, perform risk assessments, and monitor emerging threats to inform proactive measures.
- Oversee business continuity and disaster recovery programs, ensuring regulatory alignment and audit readiness.
- Lead post-incident reviews, drive lessons learned, and implement continuous improvements across programs.
Qualification
- Minimum 8-12 years of experience in crisis management, business continuity, or risk resilience.
- Proven track record leading crisis response at scale in multinational organizations.
- Strong understanding of incident command, emergency communications, and regulatory expectations.
- Excellent stakeholder management and executive-level communication skills.
- Experience designing and running exercises, drills, and training programs.
- Analytical mindset with experience in risk assessment, business impact analysis, and metrics.
- Ability to operate under pressure, prioritize, and mobilize teams across time zones.
- Professional certifications (Crisis Management Professional, BCM, ISO 22301) preferred.