Job description
NovaGuard Solutions is seeking a strategic Senior Crisis Management Lead to build and execute enterprise-wide resilience programs. This role partners with executives to anticipate disruptions, coordinate response, and safeguard operations across all functions.
The ideal candidate blends practical incident management experience with strategic risk oversight, ensuring rapid decision making, transparent communications, and durable recovery plans.
Responsibility
- Develop and lead enterprise crisis management plans, playbooks, and incident command structures.
- Coordinate cross-functional crisis response, including IT, operations, security, communications, and legal teams.
- Oversee rapid risk assessments, decision logs, and post-incident reviews to drive continuous improvement.
- Serve as the primary liaison to executive leadership and board stakeholders during major incidents.
- Lead crisis communications and media coordination to protect reputation and maintain stakeholder trust.
- Establish readiness programs: training, exercises, tabletop drills, and vendor coordination.
- Monitor external threats, regulatory changes, and industry best practices to keep programs current.
- Ensure compliance with ISO 22301, NIST, and other relevant standards; align continuity with business objectives.
Qualification
- Minimum 8-10 years in crisis management, business continuity, or incident response with progressive leadership roles.
- Proven experience leading large-scale incident response and executive communications in complex enterprises.
- Strong knowledge of ISO 22301, NIST, FEMA, and regulatory frameworks; ability to translate into actionable plans.
- Excellent stakeholder management, negotiation, and influencing skills at C-suite level.
- Advanced program management, project planning, and risk assessment capabilities.
- Exceptional written and verbal communication; ability to craft clear, concise crisis messages.
- Crisis leadership certification (CISM, CBCP, or similar) preferred; PMP a plus.