Job description
Join our enterprise Risk & Crisis Management team as a Senior Crisis Management Lead. You will architect and drive end-to-end crisis readiness, response, and recovery programs for a global organization. You will partner with executives, security, communications, and operations to minimize impact, protect people, assets, and reputation, and ensure regulatory compliance during high-stress events. The ideal candidate combines strategic vision with hands-on incident leadership, strong comms, and a track record of delivering resilient programs across industries.
Responsibility
- Develop and maintain enterprise crisis management plans, playbooks, and decision-making processes.
- Lead cross-functional incident response during crises and activate the crisis management team as needed.
- Coordinate with executive leadership, PR, security, IT, and operations to ensure timely and accurate communications.
- Conduct risk assessments, scenario planning, and continuous improvement of resilience frameworks.
- Plan and run regular crisis simulations and drills to test readiness and identify gaps.
- Oversee business continuity initiatives and ensure critical functions remain operational during disruptions.
- Monitor emerging threats, regulatory changes, and industry best practices to adapt strategies.
- Direct post-incident recovery, root cause analysis, and lessons learned reporting.
Qualification
- Bachelor’s degree in risk management, business, security, or related field; advanced degree preferred.
- Minimum 7-9 years of crisis management, business continuity, or incident response experience in large enterprises.
- Certified Crisis Management Professional or equivalent (CBCP, CISM, or ISO 22301 lead auditor) is a plus.
- Strong leadership and collaboration skills with the ability to influence diverse stakeholders.
- Excellent written and verbal communications; experience with crisis communications and media liaison.
- Proven ability to operate under pressure, manage competing priorities, and make data-driven decisions.
- Project management experience and proficiency with risk analytics, dashboards, and reporting tools.
- Willingness to travel as needed and operate in global time zones.