Job description
Join NovaCommerce Solutions as a Senior Online Store Manager and own the lifecycle of our omnichannel ecommerce operations. This is a high visibility, impact-driven role in a fast-growing, customer-obsessed organization.
You will optimize product discovery, pricing, promotions, checkout experience, and customer support to maximize revenue and customer satisfaction across our direct to consumer site and marketplace listings.
We value data-driven decision making, cross functional collaboration, and a bias for action. If you are passionate about shaping delightful shopping experiences and driving measurable business results, this is the role for you.
Responsibility
- Own end to end management of product catalogs, pricing strategies, promotions, and the checkout experience across the online store, marketplaces, and CMS
- Develop and execute merchandising plans to maximize conversion, AOV, and revenue
- Partner with Marketing to plan campaigns, seasonal event activations, and content updates; measure impact with dashboards
- Lead inventory planning, supplier coordination, and category lifecycle management to ensure availability and profitability
- Implement analytics, perform A/B tests, and provide actionable insights to product, marketing, and operations teams
- Oversee order management, returns, and customer support workflows to maintain excellent customer experience
- Collaborate with IT and operations to optimize CMS, integrations, data quality, and process automation
Qualification
- 5+ years in online store management, ecommerce operations, or retail merchandising
- Proven track record of increasing conversion rate, average order value, and revenue
- Strong analytical skills with experience using Google Analytics, Shopify Analytics, or similar tools
- Hands-on experience with Shopify, Magento, or other major ecommerce platforms and CMS
- Excellent project management, communication, and cross functional collaboration
- Experience in inventory planning, pricing, promotions, and catalog management
- Bachelor's degree in Business, Marketing, or related field; MBA is a plus