Job description
Join Northwest Community Services as a Senior Social Services Case Manager, guiding families and individuals through complex social and economic needs. This full-time opportunity offers a collaborative environment, competitive compensation, and opportunities for growth within a mission-driven organization.
You will assess client needs, develop personalized service plans, connect clients with community resources, and advocate for equitable access to housing, healthcare, and social supports.
We value integrity, cultural humility, and outcomes-focused service delivery. If you are a proactive communicator with a passion for helping vulnerable populations, we want to hear from you.
Responsibility
- Conduct comprehensive needs assessments and risk screenings to determine eligibility and priority needs.
- Develop and monitor individualized service plans with measurable outcomes and regular reviews.
- Coordinate with housing, healthcare, employment, and legal resources to secure timely supports.
- Advocate for clients within systems to ensure access to benefits, subsidies, and essential services.
- Maintain accurate case records, document interactions, and ensure data quality in the client management system.
- Provide crisis intervention, de-escalation, and supportive counseling as part of a holistic approach.
- Collaborate with interdisciplinary teams and community partners to deliver integrated services.
Qualification
- Bachelor’s degree in Social Work, Psychology, Sociology, or a related field; MSW preferred.
- Licensed Social Worker (LSW) or eligibility; active licensure within the state is a plus.
- Minimum 3 years of case management or direct social services experience.
- Strong knowledge of Seattle-King County resources, including housing, TANF/SSI, and healthcare programs.
- Excellent assessment, communication, and advocacy skills; bilingual (English/Spanish) a plus.
- Commitment to confidentiality, ethics, and culturally humble practice.
- Proficiency with case management software and MS Office; ability to adapt to new systems.