Job description
Adecco is seeking a results-driven Service Sales Coordinator in Singapore's Central Region. This role is ideal for professionals who combine inbound/outbound telesales with precise service coordination to accelerate revenue, maintain system accuracy, and deliver exceptional customer experiences for enterprise clients.
In this position, you will act as a trusted bridge between customers and operations, ensuring service opportunities are captured, quotes are prepared accurately, and orders are processed efficiently. As part of a global, multinational company, you will gain exposure to scalable processes, robust performance metrics, and a supportive environment designed to advance your career in sales and operations.
Key to success is your ability to balance proactive outreach with meticulous administration, leveraging CRM and ERP tools to track progress and inform strategy. You will collaborate with cross-functional teams to align service offerings with client needs while maintaining the highest standards of service delivery. If you are customer-focused, metrics-driven, and eager to grow within a leading staffing and solutions provider, we invite you to apply.
Responsibility
- Drive service revenue growth by upselling service contracts, maintenance programs, spares, and value-added services to enterprise clients.
- Coordinate proactive telesales activities and manage inbound/outbound calls to generate new business opportunities and nurture existing accounts.
- Process service orders, quotes, and system updates with meticulous accuracy in CRM/ERP platforms.
- Collaborate with Service, Sales, and Operations teams to ensure timely delivery, accurate billing, and exceptional customer experience.
- Prepare compelling proposals, pricing, and terms within company guidelines; negotiate effectively to close deals.
- Analyze sales performance, track KPIs, and prepare regular reports for management review.
- Maintain strong customer relationships, resolve issues promptly, and provide post-sale support to maximize retention.
Qualification
- 2-4+ years of service sales, telesales, or coordination experience in B2B environments; enterprise experience preferred.
- Excellent verbal and written communication skills; ability to build relationships with stakeholders at all levels.
- Proficiency with CRM systems (e.g., Salesforce, SAP) and MS Office; strong data entry and reporting skills.
- Strong organizational skills with the ability to manage multiple priorities and tight deadlines.
- Customer-centric mindset with problem-solving and proactive issue resolution capabilities.
- Knowledge of service contracts, SLAs, and upselling/value-based selling approaches.
- English fluency is required; additional languages are a plus.