Job description
Join our dynamic Shipping & Logistics team in Singapore. We are seeking a strategic, hands-on Shipping Operations Manager to optimize freight movements, compliance, and carrier relationships across APAC and beyond.
As the cornerstone of our shipping operations, you will lead cross-functional collaboration with procurement, sales, warehousing, and customs specialists to ensure on-time deliveries while maximizing cost efficiency.
What you will do and how you will succeed is simple: build scalable processes, leverage data, and inspire a high-performing team to exceed service levels and KPIs.
Responsibility
- Lead the daily planning and execution of international and domestic shipments across multiple carriers to meet service levels.
- Negotiate rates, terms, and service levels with carriers, forwarders, and partners to optimize landed costs.
- Ensure regulatory compliance for import/export, customs, Incoterms, and trade documentation across multiple jurisdictions.
- Manage freight forwarding activities, routing optimization, and shipment consolidation to improve transit times and costs.
- Develop and monitor KPIs (on-time delivery, cost per shipment, carrier performance, and documentation accuracy).
- Collaborate with procurement, sales, and warehouse teams to align demand planning with shipping capacity.
- Implement continuous improvement initiatives and standard operating procedures for end-to-end shipping processes.
- Lead and develop the shipping operations team, fostering a culture of safety, accuracy, and accountability.
Qualification
- Bachelor’s degree in Logistics, Supply Chain, or a related field.
- Minimum 5 years of progressive experience in shipping, freight forwarding, or logistics operations.
- Strong knowledge of Incoterms, HS codes, customs procedures, and international trade compliance.
- Proven experience with ERP/WMS systems (e.g., SAP, Oracle NetSuite, or equivalents) and data analytics tools (Excel, BI dashboards).
- Exceptional negotiation, vendor management, and relationship-building skills with carriers and freight forwarders.
- Data-driven decision-maker with the ability to translate metrics into actionable improvements.
- Excellent communication skills in English; Chinese language skills are a plus for regional coordination.
- Ability to work in Singapore and obtain necessary work authorization.