Job description
PacificEdge Logistics is a leading global freight and supply chain partner helping brands ship smarter and faster. We’re seeking a results-driven Shipping Operations Manager in Los Angeles to lead our outbound and inbound shipping programs, optimize carrier networks, and drive service levels for a rapidly growing client base.
In this role, you will own end-to-end shipping operations, collaborate across cross-functional teams, and implement data-driven improvements that reduce costs and improve transit times. If you’re a strategic thinker with a hands-on leadership style and a passion for logistics excellence, this is your next career move.
Responsibility
- Lead end-to-end shipping operations for domestic and international freight including courier, parcel, ocean, and air
- Develop and manage carrier relationships; negotiate rates, service levels, and contracts
- Oversee customs compliance, documentation, and Incoterms for global shipments
- Optimize routing, load planning, and scheduling to maximize on-time delivery and capacity utilization
- Monitor KPIs (OTD, transit times, cost per shipment, damage rates) and implement corrective actions
- Collaborate with Procurement, Warehouse, and IT to design and deploy process improvements and automation
- Lead a high-performing shipping team; coach, mentor, and develop talent while managing costs
Qualification
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field
- 5+ years of shipping/logistics experience; freight forwarding or 3PL experience preferred
- Strong knowledge of Incoterms, HS codes, customs documentation, and regulatory compliance
- Proficiency with ERP/WMS systems (e.g., SAP, Oracle, NetSuite) and advanced Excel data analysis
- Demonstrated leadership, project management, and cross-functional collaboration skills
- Excellent negotiation, communication, and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment and adapt to change
- Experience managing domestic and international shipments with a customer-centric focus