Job description
Join Aurora Global Logistics as a Shipping Operations Specialist in New York City, where your expertise drives global trade and delivers value for leading brands.
As a Shipping Operations Specialist, you will own end-to-end shipment execution, ensure compliance, and partner with carriers to secure reliable, cost-effective transport. You will collaborate with sales, procurement, customs brokers, and warehouse teams to deliver exceptional service and measurable impact.
We offer a dynamic, growth-oriented environment, competitive compensation, and a culture that rewards initiative and excellence. If you thrive in a fast-paced logistics setting and are passionate about optimizing global supply chains, we want you on our team.
Responsibility
- Own end-to-end shipment planning and execution for domestic and international orders, from order confirmation to final delivery.
- Coordinate with carriers, freight forwarders, and customs brokers to secure capacity and ensure compliance with regulations.
- Monitor shipments for on-time delivery, diagnose delays, and implement corrective actions to minimize disruption.
- Process and verify shipping documents (commercial invoices, packing lists, bills of lading, permits) and ensure accuracy for customs clearance.
- Optimize routes, consolidate shipments, and negotiate rates with carriers to reduce overall transportation costs.
- Maintain accurate data in WMS/ERP systems, generate performance metrics, and provide actionable reports for stakeholders.
- Resolve customer inquiries and issues with a focus on service quality and on-time problem resolution.
Qualification
- Bachelor’s degree in Supply Chain, Logistics, Business, or a related field, or equivalent experience.
- 2-5 years of shipping/logistics, freight forwarding, or distribution operations experience.
- Strong knowledge of Incoterms, export/import compliance, and customs documentation.
- Proficiency with WMS/ERP systems and Microsoft Excel; ability to analyze data and generate insights.
- Excellent communication and interpersonal skills; capable of collaborating across departments and with external partners.
- Proven problem-solving abilities, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Ability to adapt to changing requirements and work cross-functionally to meet service level targets.