Job description
Join a mission driven nonprofit in New York City as a Social Services Case Manager. This role supports families and individuals to access essential services, stabilize their circumstances, and pursue long term well being.
As a valued member of our social services team, you will work directly with clients, assess needs, and connect them to housing, food security, healthcare, mental health support, and employment resources. You will collaborate with clinicians, educators, and community partners to create holistic, culturally responsive service plans.
We offer a supportive, inclusive workplace, competitive compensation, and opportunities for professional growth based on impact and dedication.
Responsibility
- Conduct client intake assessments and determine eligibility for services
- Develop and implement individualized service plans aligned with client goals
- Coordinate with housing, food assistance, healthcare, education, and employment resources
- Advocate for clients with partner agencies and service providers
- Monitor progress, document outcomes, and update case notes in the CRM
- Provide crisis intervention and referral support when needed
- Ensure compliance with privacy, consent, and program guidelines
- Collaborate with multidisciplinary team to deliver holistic support
Qualification
- Bachelor degree in Social Work psychology or related field; MSW preferred
- Licensed Social Worker LSW or eligibility preferred
- 2 or more years experience in social services or community programs
- Strong knowledge of local social services and community resources
- Excellent communication and active listening skills
- Cultural competence and sensitivity to diverse populations
- Experience with case management software and data entry
- Ability to manage multiple cases and travel within NYC as needed