Job description
Harborview Community Services is seeking a dedicated Social Services Case Manager to empower individuals and families in the Boston area. This full time role offers a competitive salary, generous benefits, and opportunities for professional growth within a mission driven organization.
As a Case Manager you will partner with clients to assess needs, connect them with essential services, and advocate for fair access to resources including housing, healthcare, employment, and education. You will collaborate with a multidisciplinary team to support sustainable client outcomes and community resilience.
Responsibility
- Conduct comprehensive psychosocial assessments and develop individualized service plans in collaboration with clients.
- Coordinate and connect clients with housing, healthcare, employment, substance use treatment, and mental health services.
- Provide ongoing case management, crisis intervention, advocacy, and follow-up to ensure service delivery.
- Maintain accurate, timely documentation in electronic records and case management systems.
- Monitor client progress, adjust plans as needed, and report outcomes to supervisory staff.
- Build and maintain positive relationships with community partners and service providers.
- Facilitate referrals, benefits applications (SSI/SSDI, SNAP, TANF), and enrollment in support programs.
- Ensure compliance with agency policies, confidentiality standards, and relevant regulations.
Qualification
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field; MSW preferred.
- 3+ years of case management or social services experience, preferably in a community-based setting.
- Knowledge of local Boston-based resources and housing/benefits programs.
- Strong communication, interpersonal, and crisis intervention skills; trauma-informed care approach.
- Proficiency with EMR and electronic case management systems; excellent documentation skills.
- Ability to work independently, prioritize, and manage a caseload with empathy and professionalism; occasional evenings or weekends may be required.
- Bilingual in English and Spanish preferred; other languages considered.
- Valid driver’s license or reliable transportation for outreach as needed.