Job description
At Nexus Community Services, we believe in empowering individuals and families through compassionate, client-centered support. We are seeking a dedicated Social Services Case Manager to join our New York City team and help connect clients to essential resources, housing, mental health services, and social supports.
This full-time role requires empathetic communication, strong assessment skills, and the ability to coordinate services across multiple partners to improve client outcomes.
Join us to make a meaningful impact in a dynamic, mission-driven nonprofit that values integrity, collaboration, and professional growth.
Responsibility
- Conduct comprehensive assessments to determine client needs and eligibility for services.
- Develop and implement individualized service plans in collaboration with clients.
- Coordinate referrals to housing, healthcare, employment, legal aid, and other supports.
- Advocate on behalf of clients with government programs and community providers.
- Monitor progress, document outcomes, and maintain accurate case notes in secure systems.
- Provide crisis intervention and connect clients with emergency resources when needed.
- Collaborate with multidisciplinary teams, community partners, and volunteers to maximize impact.
- Ensure compliance with privacy, ethical standards, and organizational policies.
Qualification
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field; LSW/LSW-eligible preferred.
- Minimum 2 years of experience in social services, case management, or nonprofit settings.
- Strong knowledge of public assistance programs (TANF, SNAP, housing, Medicaid) and eligibility processes.
- Excellent assessment, planning, and problem-solving skills.
- Outstanding communication, intercultural competence, and client advocacy abilities.
- Proficiency with case management software and data entry; high regard for confidentiality and accuracy.