Job description
Join HopeBridge Community Services as a Social Services Case Manager in New York, NY. You will empower clients by coordinating housing supports, benefits enrollment, access to mental health and substance use services, and community resources. This role emphasizes client-centered advocacy, collaborative problem-solving, and data-driven case management to improve stability and well-being.
As part of our multidisciplinary team, you will conduct needs assessments, develop individualized service plans, monitor progress, and connect clients to critical services. We value empathy, integrity, and results, and offer ongoing professional development, generous benefits, and a supportive environment.
Responsibility
- Conduct comprehensive needs assessments and develop individualized service plans
- Coordinate access to housing assistance, benefits enrollment, childcare, and employment resources
- Advocate on behalf of clients with social services, healthcare providers, and community partners
- Monitor client progress, document outcomes, and maintain accurate case records in EMR
- Collaborate with multidisciplinary teams to ensure holistic support
- Provide crisis intervention, risk assessment, and safety planning as needed
- Educate clients about rights, resources, and self-advocacy; refer to counseling and support groups
Qualification
- Bachelor's degree in Social Work, Psychology, Sociology, or related field; Master's preferred
- Minimum 2 years of case management or direct service experience in social services
- Knowledge of NYC social service systems, eligibility criteria, and community resources
- Strong communication, assessment, and advocacy skills; ability to work with diverse populations
- Proficiency with EMR/case management software and data tracking
- Ability to work flexible hours including occasional evenings/weekends as needed
- Valid driver's license or access to reliable transportation (program dependent)