Job description
BrightPath Community Services is a mission-driven nonprofit dedicated to supporting vulnerable families and individuals in Seattle. We are seeking a compassionate Social Services Case Manager to assess client needs, connect them with essential resources, and advocate for their wellbeing. This full-time role offers a collaborative environment, competitive compensation, and opportunities for professional growth.
As a Case Manager, you will work with diverse populations including families facing housing insecurity, seniors, and individuals transitioning from welfare to independence. You will partner with housing authorities, healthcare providers, schools, and community organizations to coordinate services and develop personalized plans that empower clients to achieve stability and self-sufficiency.
Responsibility
- Perform comprehensive needs assessments to determine client strengths, barriers, and service gaps.
- Develop individualized service plans in collaboration with clients and multidisciplinary teams.
- Coordinate referrals to housing assistance, medical care, mental health supports, and employment services.
- Advocate on behalf of clients to remove barriers and connect them with community resources.
- Maintain accurate case notes, eligibility documentation, and progress reports in secure databases.
- Monitor progress, assess risk, and implement safety planning when needed.
- Provide crisis intervention and de-escalation support as part of a client-centered approach.
Qualification
- Bachelor’s degree in social work, psychology, sociology, or a related field (Master’s preferred).
- Minimum of 2 years of case management or direct service experience in a social services setting.
- Strong knowledge of community resources, housing programs, and public benefits.
- Excellent communication, active listening, and culturally competent engagement skills.
- Ability to work independently and as part of a multidisciplinary team; strong organizational skills and attention to detail.
- Proficiency with client management software and data entry; commitment to accurate documentation.
- Resilience under pressure, ethical judgment, and a client-centered orientation.
- Valid driver’s license and reliable transportation preferred (travel within service area).