Job description
Harborview Community Services is seeking a dedicated Social Services Case Manager to join our client-centered team in Chicago. You will work directly with individuals and families to assess needs, develop service plans, and connect clients with essential supports.
As a case manager, you will advocate for clients, coordinate with housing, employment, health, and mental health services, and monitor progress to ensure outcomes align with program goals. Our ideal candidate is trauma-informed, culturally competent, and committed to empowering clients to achieve stability and independence.
Responsibility
- Manage a diverse caseload, perform comprehensive assessments, and develop individualized service plans.
- Provide crisis intervention, advocacy, and goal-focused coaching to clients and families.
- Coordinate housing, financial assistance, healthcare, education, and employment resources.
- Maintain accurate documentation, progress notes, and compliance with program guidelines.
- Collaborate with social workers, housing providers, employers, schools, and community partners.
- Monitor outcomes, track service delivery, and prepare regular reports for leadership and funders.
- Apply trauma-informed and client-centered approaches to support resilience and self-determination.
Qualification
- Bachelor's degree in Social Work, Psychology, Sociology, or related field; advanced degree preferred.
- 2+ years of case management or social services experience; internships considered.
- Strong knowledge of community resources and service systems; excellent needs assessment skills.
- Excellent communication and interpersonal skills; fluent in English; bilingual abilities (Spanish) a plus.
- Ability to work with diverse populations; demonstrated cultural humility and ethical practice.
- Proficiency with case management software, data entry, and reporting; strong organizational skills.
- Valid driver's license and reliable transportation; ability to travel within the service area as needed.