Job description
Join CivicCare, a leading nonprofit dedicated to empowering families and individuals through compassionate, evidence-based social services. We are seeking a Social Services Case Manager to support a diverse client base in Toronto. This role combines direct client support with partnerships across community organizations to create sustainable outcomes.
As part of our multidisciplinary team, you will assess client needs, develop individualized service plans, and advocate for access to housing, employment, mental health, and legal supports. You will be entrusted with maintaining privacy, adhering to ethical standards, and documenting progress in a compliant system.
Responsibility
- Manage an assigned caseload of clients, conducting intake, risk assessments, and ongoing reviews.
- Develop individualized service plans and coordinate access to housing, financial assistance, healthcare, and mental health services.
- Provide short- and long-term case management support, including crisis intervention and safety planning.
- Collaborate with internal teams and external partners (housing agencies, social workers, legal aid, and community organizations) to remove barriers to services.
- Maintain accurate case notes, intake forms, and progress reports in our secure case management system.
- Ensure compliance with program policies, privacy regulations, and funding requirements; prepare audits and program evaluations as needed.
- Advocate on behalf of clients, empower self-advocacy, and support transition planning for independent living.
Qualification
- Bachelor’s degree in social work, psychology, sociology, or a related field; equivalent experience considered.
- Registered Social Service Worker (RSSW) or eligibility for registration is preferred.
- Minimum 2 years of experience in social services, case management, or community programs.
- Strong interpersonal and communication skills; demonstrated cultural humility and client-centered approach.
- Ability to manage confidential information, maintain professional boundaries, and adhere to ethical standards.
- Knowledge of local community resources in Toronto and familiarity with relevant software (case management systems, MS Office).
- Proven advocacy skills with the ability to coordinate cross-sector supports; bilingual (English/French) a plus.