Job description
Smokemart and Giftbox is seeking a dedicated Store Leader for our Badung, Bali location. This is a leadership role for a structured, people-focused manager who can build and mentor a solid retail team while driving store performance. You will be the daily owner of store operations, blending discipline with a hands-on approach to customer service, merchandising, and team development in a fast-paced marketplace.
In this role you will set the tone for service excellence, ensure impeccable store standards, and execute retail strategies that increase sales, improve profitability, and enhance the customer experience. You will oversee inventory management, stock replenishment, cash handling, POS accuracy, and loss prevention, while fostering a positive, inclusive work environment that motivates staff to perform at their best. You will analyze sales data, identify opportunities, and translate insights into actionable plans and training sessions for the team.
We offer a competitive monthly salary of Rp 4.000.000 – Rp 4.500.000, plus growth opportunities within a growing brand. If you are a proactive leader who thrives in a collaborative setting and takes pride in developing talent, this role is for you. You will report to the Regional Manager, work a flexible schedule including weekends, and participate in ongoing training and development programs to stay ahead in the Indonesian retail market.
Join Smokemart and Giftbox and help shape the in-store experience for customers in Bali.
Responsibility
- Lead daily store operations and ensure exceptional customer service, product availability, and store cleanliness.
- Recruit, coach, and develop a high-performing sales team; set clear goals and monitor performance.
- Manage inventory, stock replenishment, and visual merchandising to maximize sales and reduce shrinkage.
- Oversee cash handling, POS accuracy, and financial controls to safeguard assets.
- Analyze sales data and KPIs, identify opportunities, and implement data-driven action plans.
- Maintain compliance with brand standards, health and safety policies, and local regulations.
- Collaborate with regional leadership to execute promotions, pricing strategies, and training programs.
Qualification
- Proven store management or supervisory experience in retail (minimum 2–3 years).
- Strong leadership and people development skills with excellent communication.
- Outstanding customer service orientation and problem-solving abilities.
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
- Experience with inventory management, shrink control, POS systems, and cash handling.
- Ability to analyze data, identify trends, and implement practical improvements.
- Fluent in Indonesian; English preferred. Willing to work in Bali and embrace a flexible schedule.