Job description
Join Zen Career as a Technical Engineer in Customer Solutions. In this role, you'll have the opportunity to build meaningful client relationships while delivering excellent service that drives long-term business growth.
Responsibility
- Provide technical support to customers in resolving issues and inquiries
- Collaborate with cross-functional teams to implement solutions
- Identify opportunities to improve processes and customer satisfaction
- Train customers on product usage and troubleshooting techniques
- Maintain accurate records of customer interactions and solutions provided
Qualification
- Bachelor's degree in Engineering or related field
- Experience in customer service or technical support
- Strong communication and interpersonal skills
- Ability to problem-solve and think analytically
- Knowledge of CRM systems and technical troubleshooting