Job description
Abright Resources Corporation is seeking a talented Technical Support Engineer to join our team in Quezon City, Metro Manila. The ideal candidate will play a crucial role in ensuring that our products meet technical requirements while providing vital support to our marketing and sales activities.
Responsibility
- Provide technical support to customers via phone, email, and chat
- Diagnose and troubleshoot technical issues
- Collaborate with the product development team to enhance product functionality
- Create and maintain documentation for technical support processes
- Train customers on product usage and best practices
Qualification
- Bachelor's degree in Engineering or related field
- Proven experience in technical support or customer service roles
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and in a team environment