Job description
Join a trusted brand with a regional footprint as a Technical, Training & Warranty Senior Executive in the automotive sector. Based in Queenstown, Central Region, you will bridge engineering excellence with after sales support, delivering high impact training, rigorous warranty administration, and a superior customer experience across our regional network.
Your role integrates technical expertise with program leadership. You will design and deliver technical training for service technicians, parts staff, and customer-facing advisors, ensuring content aligns with manufacturer standards and regional compliance. You will manage knowledge resources, maintain training curricula, and measure outcomes to drive continuous improvement. You will partner with engineering and product teams to translate complex diagnostic information into practical, field-ready guidance, while coordinating with regional service centers on scheduling and validation.
In parallel, you will oversee warranty processes from claim submission to resolution, ensuring accuracy, timely processing, and adherence to policy. You will investigate root causes of claims, collaborate on corrective actions, and communicate updates to stakeholders. You will contribute to quality assurance initiatives, develop standard operating procedures, and help elevate service quality metrics such as first-time fix rates and customer satisfaction.
We offer a competitive monthly salary, exposure to cutting edge automotive technology, and opportunities for career growth within a respected brand. If you are passionate about automotive systems, possess exceptional communication and project management skills, and enjoy solving complex problems in a fast paced environment, we invite you to apply.
This is a hands-on role that values initiative, collaboration, and a proactive approach to knowledge sharing across teams.
Responsibility
- Lead and deliver technical training programs for automotive technicians, service staff, and partners, including onboarding and ongoing development.
- Manage warranty processes from claim submission to resolution, ensuring accuracy, timeliness, and adherence to policy.
- Collaborate with engineering and product teams to diagnose complex service issues and implement permanent solutions.
- Develop and maintain technical training materials, standard operating procedures, and knowledge base resources.
- Coordinate with regional service centers to schedule training sessions and monitor outcomes.
- Monitor service quality metrics and drive improvements in first-time fix rates and customer satisfaction.
- Provide escalation support and technical guidance to field teams as needed.
- Contribute to warranty data analysis, reporting, and process improvements.
Qualification
- Minimum 5 years experience in automotive technical training, warranty management, or related roles.
- Strong knowledge of vehicle systems including powertrain, electronics, and diagnostics.
- Proven track record delivering technical training and developing curricula.
- Excellent communication, presentation, and written skills in English.
- Analytical mindset with ability to analyze data and implement corrective actions.
- Customer-focused with proactive problem-solving and strong collaboration skills.
- Ability to work cross-functionally with engineering, QA, and field service teams.
- Familiarity with manufacturer warranty policies and claims processing.