Job description
At Charleston Coastal Tours, we craft memorable experiences by connecting visitors with the rich history and vibrant culture of Charleston. We’re seeking an energetic Tour Guide who can lead engaging walking, bus, and themed tours for locals and travelers alike.
As a Tour Guide, you’ll tell stories, navigate historic districts, ensure guest safety, and deliver exceptional service while representing our brand with pride.
Role is ideal for in-season or year-round opportunities for motivated professionals who love people, storytelling, and immersive travel experiences.
Responsibility
- Lead engaging walking, bus, and themed tours across historic districts, museums, and waterfronts with clear storytelling.
- Provide accurate historical context, anecdotes, and cultural insights tailored to diverse audiences.
- Ensure guest safety, comfort, and a high level of customer service; manage crowd flow and time.
- Adapt routes and content for language, accessibility, weather, and group size; handle unexpected challenges gracefully.
- Coordinate with local partners, vendors, and site staff; manage ticketing and entry logistics as needed.
- Capture guest feedback, report issues, and uphold brand standards in every interaction.
- Maintain up-to-date knowledge of Charleston's sites, neighborhoods, and current events to enrich tours.
- Assist with onboarding, training new guides, and mentoring junior team members.
Qualification
- Excellent English communication and storytelling skills; public speaking experience required
- Previous tour guiding, hospitality, or customer service experience preferred
- Ability to engage audiences of diverse ages and backgrounds; friendly, professional demeanor
- Strong navigation skills and time management; comfortable leading groups and answering questions
- Flexibility to work weekends, holidays, and seasonal shifts
- Physical stamina to walk and stand for extended periods; comfortable outdoors in varying weather
- Legally eligible to work in the United States; ability to obtain any local permits or licenses
- Additional languages a plus (e.g., Spanish, French, German)