Job description
Join Azure Voyages, a premium travel brand delivering unforgettable experiences across Lisbon and beyond. We are seeking a proactive Tourism Marketing & Guest Experience Specialist to craft compelling journeys, drive bookings, and elevate guest satisfaction. This full-time role offers hybrid flexibility in a fast-growing, destination-focused team. You will collaborate with a global crew to design destination campaigns, manage guest inquiries, and optimise our digital presence to convert dream itineraries into booked adventures.
You’ll combine marketing savvy with a passion for hospitality to ensure every touchpoint from first search to post-tour follow-up exceeds expectations. If you’re a data-driven storyteller with love for travel, this is your stage to shape memorable experiences and propel business growth.
Responsibility
- Develop and execute integrated marketing campaigns to promote our tours and experiences in Lisbon and the surrounding region.
- Curate compelling content for our website, social channels, and email marketing to attract and engage travelers.
- Serve as a primary contact for guests, ensuring outstanding service before, during, and after tours.
- Collaborate with tour operators and suppliers to ensure high-quality itineraries and seamless guest experiences.
- Utilize CRM and analytics to track campaign performance, customer satisfaction, and retention metrics.
- Plan and coordinate events, group bookings, and destination partnerships to grow revenue.
- Identify opportunities to upsell experiences and create tailored itineraries for niche markets.
Qualification
- Bachelor's degree in Tourism, Marketing, Hospitality, or a related field.
- 3+ years in tourism, travel, hospitality, or customer-centric roles.
- Excellent written and verbal English; Portuguese fluency is a plus.
- Proficiency with CRM tools, email marketing platforms, and analytics (e.g., HubSpot, Salesforce, Google Analytics).
- Strong project management, negotiation, and relationship-building skills.
- Creative storyteller with the ability to translate insights into compelling campaigns.
- Flexible, adaptable, and comfortable working in a fast-paced travel environment.