Job description
Join our award-winning travel experiences team in Barcelona, where we craft immersive journeys and unforgettable guest experiences across Spain and beyond. We’re seeking a results-driven Tourism Experience Coordinator who blends creativity with operational excellence to delight travelers and grow our brand.
As part of Lumina Travel & Experiences, you’ll partner with local operators, hotels, guides, and transportation providers to design, sell, and deliver premium experiences that resonate with diverse guests. If you thrive in a fast-paced, hospitality-forward environment and love turning ideas into memorable adventures, this role is for you.
Responsibility
- Design and deliver curated Barcelona & Spain-focused experiences for diverse travelers, ensuring exceptional service from inquiry through post-trip follow-up.
- Collaborate with local partners (hotels, guides, transport) to craft seamless itineraries and exclusive add-ons.
- Manage bookings, CRM records, quotes, and customer communications with high accuracy and timeliness.
- Support sales with compelling proposals and upsell premium experiences to meet revenue targets.
- Monitor guest feedback and coordinate with operations to drive continuous improvement.
- Represent the brand at events, fairs, and in-market promotions to attract new clients.
- Develop and update itineraries and product offerings based on market trends and guest insights.
Qualification
- Bachelor’s degree in Tourism, Hospitality, Marketing or a related field.
- 2+ years in tourism, travel planning, or hospitality roles with a track record of success.
- Excellent communication and interpersonal skills; fluent in English; Spanish proficiency preferred (other languages a plus).
- Proficiency with CRM systems, booking platforms, and MS Office; knowledge of GDS is a plus.
- Strong project management, organization, and multitasking abilities with exceptional attention to detail.
- Willingness to work flexible hours, including weekends during peak seasons.